refund and return

Refund & Return Policy

At [Your Brand Name], we want every customer to feel confident and satisfied with their purchase. If for any reason you are not fully happy with your order, we’ve made our Refund and Return Policy simple and transparent. Please read carefully to understand your rights and our process.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, unworn, and in their original packaging with all protective films, tags, and manuals included.
  • Any signs of wear, damage, or alteration will make the item ineligible for return.
  • Limited Edition, customized, or personalized items may not be eligible for return unless defective.

2. Return Process

  1. Contact our Customer Support team at support@[yourbrand].com with your order number, product details, and reason for return.
  2. Our team will provide you with a Return Authorization Number (RAN) and instructions for shipping the item back.
  3. Package the product securely and include all original documents and receipts.
  4. Once we receive and inspect the product, we will notify you about the status of your refund or exchange.

3. Refunds

  • Approved refunds will be issued to your original method of payment (credit card, PayPal, Apple Pay, etc.) within 5–10 business days.
  • Shipping fees and handling charges are non-refundable unless the return is due to our error (wrong or defective product).
  • If you received a promotional discount or free item with your purchase, the refund will reflect the adjusted price after discount.

4. Exchanges

  • If you would like to exchange your item for another product, please indicate this in your return request.
  • Exchanges are subject to availability. If the requested item is out of stock, we will process a refund instead.

5. Damaged or Defective Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
  • We will cover all return shipping costs and provide a replacement or full refund.

6. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Final Sale or Clearance products
  • Customized, engraved, or personalized watches
  • Gift cards

7. Shipping Costs for Returns

  • Customers are responsible for the return shipping costs unless the product is defective or the wrong item was sent.
  • We recommend using a trackable shipping service and keeping proof of postage, as we cannot be responsible for lost return shipments.
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